TERMS & CONDITIONS

This page tells you information about us and the legal terms and conditions ("Terms & Conditions") under which we sell any of the products ("Products") listed on this website ("Website") to you.

Information about us

This Website is owned and operated by Infinity Items Company a company registered in Kuwait, ("We" or "Us" as the case may be). For the purposes of these Terms & Conditions, the terms "We"and "Us" refer to Infinity Items Company or to one of its affiliated companies in your territory of residence. When you purchase Products from our Website, you will be entering into a contract with either Infinity Items Company or its relevant affiliated company in your territory of residence.

Website terms and conditions

These Terms & Conditions apply to your use of the Website. By accessing, browsing, using or registering on our Website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. Please check this page regularly to determine whether our Terms & Conditions have been updated – any new terms will automatically be effective when they are published on this Website.

We reservethe right to:

  • amend our Terms & Conditions.
  • refuse any user access to our Website.
  • terminate user accounts.
  • modify or withdraw (temporarily or permanently) this Website without notice. or
  • cancel customer orders at our discretion.

Registration

You may register as a customer of the Website and as part of the registration process you will need to select a password which is in accordance with our password policy. You are solely responsible for the security of your password and account. You agree to notify us immediately if you suspect any unauthorised use of your account or access to your password. We would be storing your information to be able to make your experience with our brand better.

Intellectual property

All copyright, trademarks and other intellectual property rights in all material, content or software supplied as part of our Website, including emails or any other form of communication with you is protected by international copyright and database right laws and shall remain at all times vested in Us or, where relevant, our franchisors/licensors.

You are permitted to use this material only as expressly authorised by Us or our franchisors/licensors. You may not extract and/or utilise the whole or any part the Website without our express written consent.

The brand names and logos indicated on our Website and all related emails are owned either by Us or by our franchisors/licensors in the territories in which we operate.

We may provide the functionality to allow customers to provide Product ratings and reviews ("User Content") in relation to the Products. If so, customers are solely responsible for such User Content, and you warrant that any User Content you post is accurate and that you are the sole author. We do not necessarily review User Content prior to it being posting and it may not reflect our views or opinions. You hereby assign to us all intellectual property rights in any User Content you post on the Website. We make no warranty as to the accuracy or reliability of such User Content. We reserve the right to remove User Content which in our sole opinion is deemed to be incorrect, offensive, illegal or otherwise unacceptable. User Content which provides negative reviews of Products will generally be deemed acceptable when objective, not otherwise in breach of these Terms & Conditions and posted by a verified customer.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on our Website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the Website, in our stores or with customer services (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).

Although our Website follows high levels of Information Security Standards, we make no warranty that our Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, We disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms &Conditions.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

General

Entire Agreement

These Terms & Conditions set out the entire agreement between you and Us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law

Any matter that arises out of your use of our Website shall be governed by the applicable laws in the territory in which you are registered to use our Website (assuming it is a territory in which we operate) and shall be subject to the exclusive jurisdiction of the courts of that relevant territory.

Waiver

If you breach these Terms & Conditions and we take no immediate action, this does not mean that We will not be entitled to assert our rights and remedies at a later date.

Survival

Each provision of these Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

 

PRIVACY POLICY

Overview

Infinity Items Company is strongly committed to respecting the privacy of all persons using our websites and mobile applications (the Web Sites/Apps”) and the protection of any personally identifiable information which we may collect on our Websites/Apps and/ or use as part of our data collection process and/ or which you may choose to share with us in our stores or via telephone, email or otherwise (“the Other Channels”). Such personal information will be collected and/ or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Terms of Use of the Web Site.

 

Your Express Consent to Collection and Use of Information

Infinity Items Company reserves the right to collect such personally identifiable information as, name, address, telephone number, e-mail address, etc., as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Web Sites/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. (“Personal Information”) as set forth in this Privacy Policy. We hold all such Personal Information on secure servers and treat it as fully confidential. BY CHOOSING TO ACCESS OUR WEB SITES/APPS AND/OR COMMUNICATING WITH US THROUGH THE OTHER CHANNELS, YOU ARE INDICATING YOUR EXPRESS CONSENT AND AGREEMENT TO THE COLLECTION, TRANSFER, PROCESSING, USE AND STORAGE IN ACCORDANCE WITH THIS PRIVACY POLICY OF ANY PERSONAL INFORMATION WHICH MAY BE OBTAINED FROM YOU AS A RESULT. If you do not agree with any of the terms and conditions set forth in the Privacy Policy, or have any questions, please contact us directly at info@Infinity-Items.com, and we will be pleased to assist you with your concerns. By accessing or using the Web Sites/Apps and/or communicating with us through the Other Channels, you grant Infinity Items Company. a non- exclusive, worldwide, royalty-free perpetual license to use your Personal Information for the purposes set forth herein.

We will not sell your Personal Information to third parties.

 We may, however, share selected customer information with the following third parties:

our group companies

companies such as payment service providers, warehousing service providers and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns;

purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you;

government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights

agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers.

We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained – we will then dispose of it promptly and securely.

 You have the following rights which you may exercise in relation to the Personal Information we process about you:

 to access a copy of your Personal Information

to require us to correct inaccurate Personal Information

to restrict our use of your Personal Information

to object to our use of your Personal Information.

Where you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

Cookies As part of our normal data collection process on our Web Sites, the Web Site may deposit “cookies” in your device in order to identify you and/ or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website.

 We use two types of cookies on our website:

 "Session" cookies, which are used to allow you to:

carry information from one page of our website to another without having to re-enter information; and access stored information when you are logged in to your online account.

"Persistent" cookies, which allow us to offer you tailored content on our website by helping us to remember:

any personal information that you have provided on previous visits to our website

the number of visits that you have made to our website and

your preferences Third parties are not able to identify customers using cookies.

We also reserve the right to use an outside advertising company to display ads on our Web Sites. These ads may also contain cookies. While we may use cookies in other parts of our Web sites, cookies received with banner ads or from other third-party sources may be collected by any such third-party companies, and we do not have direct access to or control over


RETURNS & REFUNDS

Returns Process

You have 14 days to return or exchange products.

The returns process requires two simple steps:

  1. Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging if purchased in one of our stores/ or by contacting us on WhatsApp on the number +965 6682 5567 if purchased online.
  2. Carry the relevant invoice
    Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.
  3. Customized orders are not returnable if the product is in good condition as they are custom made for you.

Policies

Products purchased online can only be returned only through Customer Service by contacting us on WhatsApp on the number +965 6682 5567.

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following category: fragrances or other products which are personalized to your order.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

Exchanges Process

If you would like to exchange any products, you may:

  • Visit the nearest store to return the items & purchase the replacement products if the product was purchased through our stores.
  • by contacting us on WhatsApp on the number +965 6682 5567 if purchased online.

Please note that this is subject to availability and is per our applicable policies.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

Any refunds given by us in relation to returns/exchanges will be made as follows.

Cancellation

If you wish to cancel your order, you may do so by texting our Customer Services department on WhatsApp on the number +965 6682 5567 during working hours and within one hour of having placed it.

If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.